At The Calculated Chemist, we strive to ensure your satisfaction with every purchase. In the event that your item arrives damaged or broken, we offer a comprehensive replacement policy. Additionally, we provide guidelines for returns under specific circumstances:

1. Damaged or Broken Items:

   • If your item arrives damaged or broken, we are committed to replacing it promptly.
   • Please notify us within 48 hours of delivery by reaching out to our customer service team.
   • We may request photographic evidence of the damage to facilitate the replacement process.

2. Returns for Reasons Other Than Damage:

   • If you wish to return an item for reasons other than damage, you may do so within 5 days of delivery.
   • Please note that the buyer is responsible for covering the shipping costs for returning the item to us.

Return Process:

• To initiate a return or report a damaged item, please contact our customer service team via [insert contact information].
• Provide your order number and a detailed description of the issue for prompt assistance.
• Once we receive your request and approve it according to our policy, we will provide instructions for returning the item or arrange for a replacement, as applicable.

Conditions:

• Items must be returned in their original packaging and condition, unless the damage is due to a manufacturing defect.
• We reserve the right to refuse returns that do not meet our policy criteria or are unauthorized.
• Refunds for returned items will be processed within [insert timeframe] after the item is received and inspected.

Please feel free to reach out to us with any questions or concerns regarding our return policy. Your satisfaction is our top priority at The Calculated Chemist.