This policy covers returns, refunds, exchanges, damage and defects for all products purchased from The Calculated Chemist.
If your order arrives damaged, defective, or wrong
This one is on us. Please inspect your order when it arrives. If the item or its packaging is damaged, if there is a fault in the product itself, or if you received the wrong item, contact us at info@thecalculatedchemist.com with your order number and photographs of both the item and the packaging.
Please report it within 3 days of delivery. Carriers set their own deadlines on damage claims, and photographs of the packaging are what allow us to file one — so the sooner we hear from you, the more we can do.
We will put it right with either a refund or a replacement, depending on the situation and available stock. You will not need to ship the item back, and you will not pay anything.
If you change your mind
Standard, unused items in their original packaging may be returned within 14 days of delivery.
- Contact us at info@thecalculatedchemist.com before sending anything back. Items returned without contacting us first cannot be accepted.
- Return shipping to our facility is the buyer's responsibility.
- Refunds are issued once we have received the item back and inspected it, to the original payment method.
- Original shipping charges are not refunded.
Custom and engraved items
Personalized and custom-engraved products are final sale. They are made for a single buyer and cannot be resold, so we are unable to accept change-of-mind returns on them.
If a custom item arrives damaged or defective, or the engraving does not match what was approved, that is covered under the first section above and is handled as a defect rather than a return.
Manufacturing defects found later
Some faults are not apparent in the first few days — a lid seal that fails, a coating flaw, or insulation that stops performing. Contact us with your order number, a description of the problem, and photographs. These are reviewed and resolved case by case. We do not publish a fixed warranty term.
What is not covered
- Normal cosmetic wear from daily use. Scuffs and finish marks are expected on an object that is carried every day.
- Accidental damage, drops, and dents.
- Damage caused by microwaving or freezing.
- Damage caused by use with chemicals, reagents, or other non-beverage contents.
Bulk, trade, and custom programs
Bulk and custom orders are quoted and invoiced directly, and their terms are confirmed in writing before production begins. For questions on those orders, contact wholesale@thecalculatedchemist.com.
Contact
For any question about a return, a refund, damage, or a defect, email info@thecalculatedchemist.com. Include your order number and, where damage or a defect is involved, photographs.
