At The Calculated Chemist, we strive to provide high-quality, science-themed glassware that delights our customers. However, due to the fragile nature of our products, there are some important guidelines to be aware of when it comes to returns and exchanges.

Damaged Items

Given the inherent fragile nature of glass glass and the unpredictability of handling during transit, our products may arrive damaged from time to time. 

We do our best to ensure safe packaging, but if your item arrives damaged:

• Please contact us within 3 days of delivery at info@thecalculatedchemist.com with your order number, photos of the damaged product, and packaging.

We will gladly replace any items that are damaged during shipping at no additional cost to you. Please note that we must be notified within the 3-day window; after this period, we are unable to process replacements for damaged items.

Non-Returnable Items

Due to the nature of our products, we do not offer returns or refunds except in cases of damage reported within the specified timeframe.

Exchanges

We are happy to offer exchanges if you are not satisfied with your purchase. However, the customer is responsible for all shipping costs associated with the exchange. This includes:

• The return shipping cost of the original item back to us.
• The shipping cost for the new item to be sent out.

How to Initiate a Exchange

1. Contact us at info@thecalculatedchemist.com with your order number, reason for exchange, and any relevant photos (if applicable).
2. We will provide instructions on how to proceed with the return and estimate any additional costs involved.
3. Once the return is received and inspected, we will process the exchange and ship your new item.

Additional Information

Please ensure that items being returned are securely packaged. We cannot be responsible for items that are broken during return transit.

Any exchange requests made beyond 14 days of delivery will not be accepted.

Contact Us

If you have any questions about our return or exchange process, please contact us at info@thecalculatedchemist.com. We are here to help and appreciate your understanding of our policies.

Thank you for supporting The Calculated Chemist and for your patience with the unique nature of our glassware!