Refund policy
Effective 10 October 2026. These terms apply to orders delivered on or after that date. Orders delivered before that date are handled under the terms published at the time of delivery.
You have 14 days from the day your order is delivered to request a return. That is the deadline for contacting us, not for the item reaching us. Once we accept your request, we will confirm how long you have to ship it back.
To start a return, contact us at thecalculatedchemist@gmail.com with your order number. Items sent back to us without first requesting a return cannot be accepted.
Change-of-mind returns
To be eligible for a change-of-mind return, the item must be unused and in the same condition you received it, with any tags, and in its original packaging. You will also need your receipt or proof of purchase. These conditions apply only to change-of-mind returns. They do not apply to an item that arrives damaged, defective or incorrect.
Return shipping is the buyer's responsibility, and original shipping charges are not refunded, except where consumer law in your country requires us to cover or reimburse them.
Personalised and engraved items
Personalised and engraved Flask Vessels are made to order and are final sale: they cannot be returned for change of mind. They are fully covered if something is wrong with them, on exactly the same terms as standard items. See Damaged, defective or incorrect items, and Our 14-day commitment, below.
Damaged, defective or incorrect items
Please inspect your order on delivery. If an item arrives damaged, defective or incorrect, contact us within 14 days of delivery with your order number and photographs of both the item and the packaging. This applies to personalised and engraved items too.
Return shipping is the buyer's responsibility, except where consumer law in your country requires us to cover or reimburse return costs, in which case we will do so. Where we can put the problem right without a return, we will.
Our 14-day commitment
Beyond anything the law requires, we commit to this: tell us within 14 days of delivery that a Flask Vessel is damaged, defective or not what you ordered, and we will repair it, replace it or refund it. That commitment covers personalised and engraved items on exactly the same terms as standard ones. The 14 days is your window to contact us.
If a fault appears after those 14 days, contact us anyway. We review later faults case by case, and your rights under consumer law continue to apply regardless of this commitment.
What this commitment does not cover
- Normal cosmetic wear from daily use. Scuffs and finish marks are expected on an object carried every day.
- Accidental damage, drops and dents.
- Damage caused by microwaving or freezing.
- Damage caused by use with chemicals, reagents or other non-beverage contents.
This list limits our voluntary commitment only. It does not affect your statutory rights.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded automatically on your original payment method. Where consumer law entitles you to a refund of shipping or return costs, that is refunded too. Please allow time for your bank or card issuer to process and post the refund.
Your statutory rights
This section is separate from, and in addition to, our 14-day commitment above. Nothing in this policy limits any right you have under consumer law in your country, including rights relating to faulty, damaged or misdescribed goods, and including any right to a refund of shipping or return costs. Where consumer law gives you longer than 14 days, or more than we have promised, those rights apply in full.
Any question about a return, a refund, damage or a defect: thecalculatedchemist@gmail.com. Include your order number and, where damage or a defect is involved, photographs.
